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Desktop Services Specialist

Location: Danbury, CT, United States
Salary Range: 22.25 - 41.32
Work Type: FULL-TIME
Standard Hours: 40
FTE: Non-Exempt
Work Schedule: DAY 8
Work Shift: 8-4:30
Date Posted:

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Nuvance Health extends from New York’s Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Description

IDEAL CANDIDATE LOCAL TO DANBURY CT/PUTNAM COUNTY, NY

Summary:

Provide on-site and remote technical support, including troubleshooting software and hardware issues and performing diagnostics.

Responsibilities:

1. Diagnose and resolve (in-person and remotely) issues with the hardware, operating system, applications, and peripherals.
2. Configure new computers, perform hardware upgrades, and maintain accurate endpoint device inventory.
3. Troubleshoot client server connectivity and permissions.
4. Complete special projects and additional responsibilities as needed.
5. Provide recommendations for hardware improvement/repairs.
6. Accurately document Service Desk ticket status and resolution.
7. Fulfills all compliance responsibilities related to the position.
8. Performs other duties as assigned.
9. Provides 24/7 support through investigation & analysis of problems using documentation, manuals, debugging tools & logic to resolve problems, prevent recurrence & ensure continuity. Takes remote call for off-shift, weekends & holidays as assigned.

Required:

  • College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
  • Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
  • Knowledge of modifying computer objects within Active Directory.
  • Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
  • Superior customer facing skills including ability to develop “trusted advisor” relationship with end users.
  • Methodical approach to problem solving and resolution.
  •  Flexibility to adjust to changing requirements, schedules and priorities.
  • Ability to operate effectively in a team environment with both technical and non-technical team members.
  • Ability to operate with minimal supervision.
  • Ability to manage time effectively, set priorities appropriately, schedule calls.
  • Ability to maintain professional demeanor under stress.
  • Ability to operate within customer standard operating procedures.
  • Ability to document technical support of resolutions, processes, and procedures.

Minimum Experience: three years Desired: Understanding of Citrix based technologies. Understanding of Mobile Device Management. Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Very Heavy effort. May exert up to 50 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Nuvance Health

Org Unit: 1798

Department: IT Service Mgmt Operations

Exempt: No

Salary Range: $22.25 - $41.32 Hourly

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We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.