Patient Access Liaison 1 - Norwalk Cancer Center - Norwalk, CT
Location: Norwalk, CT, United States
Salary Range: 16.5 - 30.44
Work Type: Full-Time
Standard Hours: 40
FTE: Non-Exempt
Work Schedule: Day 8
Work Shift: 8:30am- 5:00pm
Date Posted:
See what’s possible in our system of care
Nuvance Health extends from New York’s Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.
Description
Title: Patient Access Liaison 1 - Norwalk Hospital Cancer Center - Norwalk, CT. Full time/40 hours per week, 8 hour shifts, 8:30am - 5:00pm, Monday - Friday.
Summary: This position performs the registration function for patients entering the health care organization through outpatient and/or Laboratory outreach services. In addition to registration, this position is also responsible for order entry, specimen labeling, and customer service functions.
Responsibilities:
1. Responsible for greeting patients promptly and in a friendly manner. Verifies patients in system(s) and provides direction based on review of orders and patient needs. Acknowledges and assists patients with special needs and respects confidentiality.
2. Accurately identifies patient and performs registration functions including obtaining all required information & necessary signatures & consents to aid in securing payment for services rendered. Scans documents as needed. Collects payments, as needed.
3. Acts as a Laboratory customer service representative while providing service. Responds to telephone calls according to customer service standards and directs patients appropriately. Works with scheduling system to insure patients are cared for in a timely manner.
4. Ensures maximum utilization of resources. Works independently if needed at off-site locations.
5. Enters/releases testing orders in the Cerner LIS and other systems as needed. Reviews orders for accuracy to include but not limited to correct ordering physician, patient location and specimen integrity.
6. Alerts appropriate personnel and follows established protocols in operational situations to prevent crisis & service delays.
7. Maintains records and files on a daily basis, including patient logs & various department activity logs as needed.
8. Promotes and maintains working relationships within a multi-skilled team environment to facilitate team visions & goals/teamwork.
9. Participates in education opportunities, staff meetings & in-services as scheduled. Reviews minutes of meetings not attended.
10. Employee is responsible for following the policies and procedures related to WCHN compliance protocols.
11. Fulfills all compliance responsibilities related to the position.
12. Performs other duties as assigned.
Other Information:
Required: Data entry required.
Minimum Experience: zero to six months
Desired: Associate's Degtee preferred.
Salary Range: $16.50 - $30.44 hour (Pay per years of relative experience)
This position is part of the CHCA Union.
We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.
