Guest Services Representative
Location: Poughkeepsie, NY, United States
Salary Range: 17.00 - 20.00
Work Type: Part-Time
Standard Hours: 24
FTE: Non-Exempt
Work Schedule: Day/Eve 8
Work Shift: Variable 4-8 hours between 5a-8p. Weekends and Holiday included
Date Posted:
See what’s possible in our system of care
Nuvance Health extends from New York’s Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.
Description
Summary:
The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Performs clerical duties as assigned.
Responsibilities:
1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction. 2. Provides accurate and timely information and directions. 3. Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate. 4. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property. 5. Provides information/support to families of surgery patients. 6. Notifies Security of any suspicious person or behavior, accident or circumstances that may cause damage or injury. 7. Ensures department logs are up to date and accurate. 8. Establishes and maintains efficient working relationships with supervisor, coworkers and the customers. 9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled. 10. Maintain and Model Nuvance Health Values. 11. Demonstrates regular, reliable and predictable attendance. 12. Performs other duties as required.
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Required:
High School Diploma or equivalent
Company: Vassar Brothers Medical Center
Org Unit: 1839
Department: Info Desk
Exempt: No
Salary Range: $17.00 - $20.00 Hourly
We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.
